Managed Services
IT, Network, Peripherals, Cloud Services and Storage
Services
Security
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Network security, hardening and attack surface mitigation
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Secure Wi-Fi Setup
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Client data security, including access rights and permissions
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Customer data security, including in-place and in-transit encryption
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Firewalls and switches
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Backup and recovery policies, operations and monitoring
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Establish and maintain domains (on-premises and Azure AD) and DNS records
Setup
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Servers setup and management (including virtual servers, other VMs and workstation virtualization)
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Email setup and security, including migrations (to Microsoft 365 only)
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User setup and dismissal/retirement (Active Directory and email accounts)
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Remote user setup and configuration (VPN, multi-factor authentication)
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Remote office setup (site-to-site VPN)
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Microsoft Azure, SharePoint and cloud storage setup
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Workstation setup (and decommissioning)
Support
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Comprehensive Support Plans
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Provider guidance for all network related hardware, software and subscription purchases
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Unlimited End User Help Desk support (by phone, email and messaging)
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Weekly and bi-weekly site visits
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Server, workstation and firmware updates and patches
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Install and configure application software
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Support and guidance for on-premises server rooms and data center/colocation
Work Management
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Weekly network health status reports
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Network design and implementation
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Disaster recovery planning, implementation, documentation and testing
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Fully managed IT infrastructure
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Maintain documentation on company network
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Printers, scanners and peripherals setup and management
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Remote access, monitoring and performance turning of all managed devices